SWEPCO supports solar energy but is hearing more and more from customers who have misconceptions about the cost and process of installing solar panels on their home. There are many factors that determine whether a solar system makes sense for a customer, and SWEPCO encourages residents to educate themselves before making an investment.

Recently, SWEPCO became aware of solar companies misrepresenting SWEPCO’s role in relation to residential solar. For example, a 2022 social media campaign falsely claimed “SWEPCO needs Fayetteville locals to switch to solar,” with the additional misleading statement “SWEPCO pays Fayetteville residents to switch to solar.” SWEPCO customers are also approached by solar companies using digital meter installations to request their services. SWEPCO does not sell solar panels and does not engage in door-to-door solicitation.

For those considering solar, SWEPCO wants you to consider these things:

  • Should you rent or buy?
    1. When you rent a solar panel system, you can use the power it produces, but the third party owns it. Then you pay that equipment rental company.
    2. When you buy a system, you pay upfront to install and own the panels or finance the purchase and pay the cost of the equipment and interest over time (usually 7-25 years).
    3. You are also responsible for maintenance and repairs.
  • You will still get an electricity bill.
  • How long has the company been selling solar in business, and how many solar installations have they done?
  • Do they use subcontractors, or do they work on their own?
  • Are they bonded and insured and licensed to do business in your state?
  • What warranties apply to the equipment? Work?
  • Who is responsible for permits and testing?
  • Who do I call for maintenance if I need it?
  • How much does it cost to get solar panels if I have roof problems?
  • What other pieces of equipment are needed to make the system work besides panels and inverters? What is the warranty on other equipment?
  • You can go to swepco.com/solarcalculator to calculate your Return On Investment (ROI)

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